Refund policy

RETURN & REFUND POLICY

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at:

Email: support@smartchoice-shop.co
Phone: +386 51 425 993

Kampel 68. 6000 Koper. Slovenia.

Please contact us before returning any item. Return instructions and the return address will be provided after your return request has been approved.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us with any return questions at:

Email: support@smartchoice-shop.co
Phone: +386 51 425 993

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

NON-RETURNABLE ITEMS

Certain types of items cannot be returned, including:

- perishable goods,

- custom or personalized products,

- personal care items,

- hazardous materials,

- flammable liquids or gases,

- gift cards,

- sale items.

EXCHANGES

The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

EUROPEAN UNION 14-DAY COOLING OFF PERIOD

If the order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

As stated above, the item must be in the same condition that you received it: unused, unworn, with tags, and in its original packaging. You will also need proof of purchase.

REFUNDS

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be automatically issued to your original payment method within 10 business days.

Please remember that it may take some additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

Email: support@smartchoice-shop.co
Phone: +386 51 425 993